Happy clients and staff are bundled up for an evening outdoors.

Residential Services

Residential Services Locations

North East Region: Greater Green Bay and Surrounding Communities
Fox Valley Region: Appleton and Surrounding Communities

Description of Services

The residential services offered by Innovative Services are comprised of Adult Family Homes (AFH) and Community-Based Residential Facilities (CBRF). Both types of residential homes are licensed by the state of Wisconsin and held to the highest of standards.

All the residential AFH and CBRF homes operated by Innovative Services are houses within residential neighborhoods in the community and typically are home to four people in an AFH and five to eight people in a CBRF. The people living in residential services programs are non-related adults requiring more individual attention than supported living settings but fewer supports than a nursing home.

When helping individuals and their families select the most appropriate residential supports, a person’s interests, personality and abilities are all taken into account when identifying outcomes and the resources required to meet those outcomes. These considerations ensure a person selects a home to live with roommates who share similar needs, interests and desired outcomes. Individual and support team involvement and careful planning help ensure supports provide a comfortable and successful environment for all people living at each residential location.

Residential services programs include on-site, awake staff 24 hours a day. Supports in these programs can include assistance with personal grooming, meals, housekeeping, laundry, medication monitoring, transportation, nursing care and other supports as needed. Each person is able to access the supports he or she needs and provides direction to staff on how he or she would prefer the supports to be carried out, such as deciding when to bathe or participation in planning meals.

Individual Involvement and Development

A residential program at Innovative Services is much more than a place to live— it is a place to grow and learn. In these homes, we encourage people to be involved with everything from cooking and cleaning to preparing menus, shopping, decorating and planning leisure and social activities. Involvement in these responsibilities not only helps individuals take ownership and pride in their homes, but it also helps to develop new skills and improve upon existing ones.

It is important that individuals are able to make their house a home. For this reason, people decorate their bedrooms as they choose, help make decorating choices for the common areas and make suggestions on every other aspect of the home. To ensure this participation, each of the residential services programs conducts a resident council meeting monthly to provide a forum for staff to ask people’s preferences and interests and create a comfortable environment for the people living in the home to initiate feedback conversations and encourage self-expression.

The freedom to make choices in their own homes helps people identify and embrace their right to make their own decisions. As they become confident in expressing what they want and become more engaged in a broader range of household activities, people build life skills and, as a result, become more comfortable approaching tasks on their own in their homes and in the community.

Community Integration

Community integration goes beyond living in a home in the community and participating in periodic outings. Community outings are simply viewed as opportunities for people, based on their distinctive interests, to access their communities and be present and active participants in what opportunities and experiences are available in the community.

Innovative Services takes community integration beyond community outings, recognizing that all people may want to be citizens in and contribute to their communities. We provide the support and opportunity for people to explore their unique gifts and abilities and share those special talents within their communities. As a result of this active participation in the community, people not only have the opportunity to bring contributions to the community but also to receive contributions from the relationships and connections they build in their communities.

Connections in the community can expand beyond interactions during group outings and events and could include attending a religious service with a friend, independently joining a family in their home for a meal or going to a movie with a co-worker to name a few.

Another part of community integration is maintaining and building connections with natural supports such as family members. This could be as straightforward as initiating phone calls to family members rather than waiting for them to call or inviting family to come to dinner at the person’s home or could extend to creating an email or Facebook account to connect with family or friends in their preferred methods.