A client poses with family and staff outside of her home

Mental Health Services

Service Locations

North East Region: Greater Green Bay and Surrounding Communities
Fox Valley Region: Appleton and Surrounding Communities
Central Region: Central and North Central Wisconsin Communities
Western Region: La Crosse and Surrounding Communities
North West Region: Superior, St. Croix Falls, Siren and Surrounding Communities

Description of Services

Innovative Services offers community-based mental health services for people across the lifespan. Services are person-centered and recovery-focused, achieving the optimum level of independence and choice for all people and their families. Mental health services are available 365 days a year and include minimal supports from once weekly services to intensive 24-hour interventions in the person’s home, in the community, or at an Innovative Services programming site.

Our mission is to see potential, not disability. Staff find creative ways to help people meet personal challenges to life goals, explore growth potential and take opportunities to fully experience community activities despite a diagnosis. Through self-esteem building and non-restraint based behavioral support interventions, we help people respect themselves, which in turn helps them to respect others.

The focus of services is on reducing personal trauma and taxation on the system as a result of unnecessary crisis calls and placements, fostering consumer choice in purchased services, and utilizing natural supports to reach personal goals.

Flexibility and preventative care allow people to tailor supports where they live and work in the community as well as to changing personal needs. Optional technology monitoring complements staff services by maximizing independence, increasing safety and maintaining placements longer while reducing intrusion of privacy.

Innovative Services collaborates with other community providers including NAMI (National Alliance on Mental Illness) and law enforcement to provide the most resources and supports for the people we support and their families.

Adult Day/Rehab Services

Services are tailored to people’s needs; however, they typically include relationship building, daily living skills training, behavior management skills and community integration. Through inquiry and asking questions that focus on strengths, capacities, and gifts, we help people see their own gifts and potential and the opportunities to share these gifts with others and the community.

Adults receive community-based supports aimed at realizing choices and responsibility in the community, learning independent living skills, incorporating vocational training services and thriving in living settings of their choice. Programming is provided to people in their homes, schools, community and at our Innovative locations. We provide flexible scheduling to meet the person’s need for supports, which often includes evening, weekend and holiday services. We also offer 24/7 crisis response for people receiving supports from Innovative Services, which includes in-home or in-community assistance for de-escalation and finding alternatives to crisis calls and placements. All our crisis staff are trained and certified in non-violent crisis intervention.

Supported Living

Since 2008, Innovative Services has provided supports to adults with mental health diagnoses in their own apartments or homes. These services offer 24-hour on-site staff dedicated specifically to meeting the needs of the person. Many of the services are billable through Medicaid, County Waiver Programs and Managed Care Organizations. Supports include in-home living skills, social skills, symptom management, community integration and crisis prevention and response. These supports are designed to provide the right amount of support at the right time to meet the targeted outcomes of the person supported.

The supported living program model has been such a successful and cost-effective program for people that Innovative Services now operates multiple supported living programs in all five Innovative Services regions throughout the state of Wisconsin. Some apartment programs host transitional beds for short-term stays as a diversion from hospital or a transition from the hospital/crisis bed back to community living.

Crisis Response Services

Innovative Services provides adult residential diversion services for mental health crises in all service regions. These programs work closely with county and community mental health and substance abuse programs to provide comprehensive crisis response. The Brown County facility has added services for residential intoxication monitoring. Mobile crisis response, focusing on prevention and supports-in-place to avoid hospitalization, operate out of the Youth and Adult Services.